Frequently Asked Questions

What size urn do I need?

The size of the urn depends on the weight of the individual prior to cremation. As a general guideline, one pound of body weight requires approximately one cubic inch of urn capacity. For example, if the individual weighed 180 pounds, you would need an urn with a minimum capacity of 180 cubic inches. Our product descriptions include the capacity to help you select the right size.

Can I personalize the urn?

Yes, all of our urns can be customized with engraved plates that we fix to the lid of the urn. Personalization options are detailed on each product page.

Are ceramic urns durable?

Ceramic urns are crafted with care and are durable for indoor display. However, as they are made from ceramic, they should be handled with care to prevent chipping or breaking.

What is the shipping time for an urn?

We offer multiple shipping options. Standard shipping typically takes 5-7 business days. Expedited options are available at checkout if you need the urn sooner. Personalized urns may require additional processing time.

What if I receive a damaged urn?

We take great care in packaging our urns to prevent damage during transit. However, if an urn arrives damaged, please contact our customer service team within 48 hours of delivery. We will work with you to provide a replacement or refund.

Can I return an urn?

We understand this is a sensitive purchase. Non-personalized urns may be returned within 30 days of receipt in their original condition and packaging. Personalized urns are non-refundable.

How can I contact customer support?

If you have additional questions or need assistance, our customer support team is here to help. You can reach us via the link on our site here.